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  • All clients/customers will be by APPOINTMENT ONLY!

  • No group appointments will be permitted.

  • Masks MUST be worn by all customers during their appointment.

We value your health and well-being. If you have experienced flu-like symptoms in the past 14 days, it may be best to reschedule your appointment. ​

BOOKINGS

Services are available by appointment on a daily basis.  A non-refundable deposit is required to secure all appointments.

 

GUEST SERVICE/TRAINING/CLASSES CANCELLATION & PRODUCT REFUNDS

We require a 48-hour cancellation notice for all consulting/training services.

 

THERE ARE ABSOLUTELY NO REFUNDS ON TRAININGS, E-DOC PDF'S, TEMPLATES,  AND/OR CLASSES.

 

In the event, you are unsatisfied with the training purchase, you must cancel within 24 hours of purchase of the training, and a refund will be evaluated at the owner's discretion. At that point, if a refund is granted, an administrative fee and a cancellation fee OF $100.00 WILL BE APPLIED.

 

All Products, services, and training purchases are non-refundable.

Upon Purchase of Trainings, E-Docs, Templates, any and all products on and off the website, every paid customer will receive an email with the credit card authorization/purchase agreement form for the said purchased item. The form MUST be signed and returned to complete the purchase. Customers will also receive an email with the Company's Confidentiality Agreement that MUST be signed and returned to complete the purchase.

GIFT CARDS, E-GIFT CARDS

Gift Cards may be redeemed for services or retail products and must be presented at the time of the appointment or retail purchase. Gift Cards will not be replaced if lost or stolen and will not be refunded. Gift Cards do not expire.

SHIPPING

 

​To ensure that your order is properly delivered, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.​​

We will ship to PO Boxes via USPS. Other carrier options are available, and we reserve the right to change carriers at any time. For international shipments, the goods will be imported on behalf of the consignee/buyer. The consignee authorizes IAmToiaWallace & its' subsidiaries, to import the goods on his behalf. Further, the consignee/buyer agrees IAmToiaWallace & its' subsidiaries, may delegate the obligation to import the goods on his behalf to a subcontractor (e.g. customs broker). The consignee will pay the taxes & duties in addition with the purchase price of the goods.

PROCESSING TIME

All orders are subject to processing time that is separate and apart from the time it takes for a shipment to reach its destination once it has been picked up from our fulfillment center by the applicable carrier. Depending on a number of factors, standard domestic and international orders may take up to 3 business days (excluding Saturdays, Sundays, and Holidays) to process. 

After your payment is authorized and verified, standard orders can still take 2-3 business days to process.

SHIPPING RATES & TIMELINES

Processing, transit, and final delivery timelines are estimated.

Please note that orders to US destinations may take 1-12 business days from the date that it is shipped out, not necessarily from the date that it is placed, depending on the shipping method selected and final destination of the order.

When your order has been shipped, you will receive an email with tracking information.

For U.S. Domestic & International orders, we will use USPS or UPS to ship to most locations. Alternative carriers may be selected at our sole discretion to meet shipping requirements. Your final shipping cost is displayed at the point of checkout.

SHIPPING FEES

Shipping fees are non-refundable. If you refuse any shipments from The Trainer's Coach | Iamtoiawallace The Brand!, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from any credit issued. We will ship to PO Boxes via USPS.

DELIVERY CLAIMS

If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier but you have not received it; you must contact us within 10 days to file a claim. We will assist you in working with the carrier to complete the claims process. Please note: Claims can take up to 30 days to complete (depending on the shipping carrier used). IAmToiaWallace & its' subsidiaries, does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.

CANCELLATION, RETURNS & REFUNDS

Cancellation; Refunds. If you are not 100% satisfied with your order, please contact us via website contact form. You may return most new and unopened items within 30 days of delivery for a full refund. You must return items in new or unused condition with all original materials included with the shipment. We must receive your returned items at our processing facility within 30 days of delivery. We inspect all returned items and award a full refund for unopened products. Only if the return is a result of our error or defective product, we will refund the full cost of the merchandise. There are no refund on shipping charges. If you initiate a return after 30 days, IAmToiaWallace & its' subsidiaries, may issue a partial refund depending on elapsed time and condition of merchandise. Your return may expire after 45 days if we have not received your item.

Orders cannot be cancelled once IAmToiaWallace & its' subsidiaries, has begun processing the order. In order to promptly deliver our product, the processing of an order commences almost immediately once you have submitted your order. We are unable to accommodate requests to change or cancel an order after two hours have passed since the order was placed. Any changes to or cancellation of an order can only be made with IAmToiaWallace & its' subsidiaries, prior written approval and additional charges may apply. Any agreement by IAmToiaWallace & its' subsidiaries, to accommodate a cancellation request will be conditioned upon payment of any and all costs, charges and expenses already incurred by IAmToiaWallace & its' subsidiaries, to that point, and you agree that such amounts may be deducted from any payments previously made to IAmToiaWallace & its' subsidiaries, Accordingly, we encourage you to carefully check your order before submitting it.

OUT OF STOCK ITEMS

If your order includes multiple items and one (or more) of the items are out of stock: we will go ahead and ship the rest of your order, issuing a refund to your original form of payment for the item(s) not in stock.

RESERVED RIGHTS REGARDING SHIPPING

While we will make every effort to accommodate your shipping and billing preferences, in order to protect our valued clients, we reserve the right to require customers to use a “common” shipping and billing address in the event we are unable to process an order or verify a shipping address provided.

Additionally, we reserve the right to solely define and limit, refuse, and/or cancel orders from customers at any time due to:

·    An irregular or excessive return history;

·    An irregular or excessive returns history involving damaged or missing items; or

·    Potential fraudulent or criminal activity.

Similarly, IAmToiaWallace & its' subsidiaries, reserves the right to limit, refuse, and/or reject returns (both in-office and online) to any customer or entity, due to similar actions as noted above.

STILL NEED ASSISTANCE? CONTACT US HERE

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